Your privacy matters to us. This page explains exactly what personal data em77 collects from players in the Philippines, how we use it, and the rights you have over your own information. Please read it carefully before creating an account.
Last updated: January 2025. This policy applies to all players registered on em77.pro.
When you register an account with em77, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years. During the course of your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including your GCash or Maya account reference and transaction history — is recorded to process deposits and withdrawals accurately. We do not store full card numbers or banking credentials on our servers; payment processing is handled through secure third-party payment gateways that are bound by their own data protection obligations.
The personal data we collect is used primarily to operate and maintain your em77 account, process your financial transactions in Philippine pesos, and verify your identity in compliance with applicable Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure the integrity of our games and sports betting markets. We may use aggregated, anonymised data for internal analytics to improve the platform experience for all Filipino players. We will only send you promotional communications if you have opted in to receive them, and you may withdraw that consent at any time by contacting our support team.
em77 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud hosting providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippine data protection law.
We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are kept for the full retention period to support any future audits, disputes, or regulatory inquiries. If you request deletion of your account, we will remove or anonymise data that is no longer required, but we are obligated to retain certain records for compliance purposes. You may contact our support team to request a review of the data we hold about you at any time. We will respond to all data access or deletion requests within a reasonable timeframe as required by applicable regulations.
em77 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players navigate the platform. Essential cookies are required for the site to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements can be made, but these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share browsing data with ad networks.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will acknowledge your request promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant Philippine data protection authority.
em77 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with our legal obligations under Philippine law.
em77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email or through a notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of em77 after any changes are posted constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team.
The key points every em77 player in the Philippines should know about their data.
All personal data is stored on encrypted servers with access restricted to authorised personnel only. We use TLS encryption for all data in transit between your device and our platform. Regular security audits help us stay ahead of potential vulnerabilities.
em77 will never sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is used solely to operate your account and comply with Philippine legal requirements. You stay in control of your own information.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We aim to respond to all data requests within 30 days. Philippine data protection law backs your right to control how your information is used.
Our FAQ covers common questions about account security and data handling. If you need direct assistance, our support team is reachable via the email address in the footer below.